Question 1

Order

Accepted Answer

Orders for BLOOM are placed through this website or in person at our Bundall showroom on the Gold Coast — there's no third-party dealer network. Once your deposit clears, the order is confirmed and production begins at our Indonesian facility. Selected pieces are also held in stock at Bundall for immediate availability; contact our office to check current stock or arrange a showroom visit.

Question 2

Delivery time

Accepted Answer

Approximately 10–14 weeks in total — 10 weeks of production at our Indonesian facility, followed by about 3 weeks of ocean freight to Australia. Production starts as soon as the deposit clears; in-stock pieces from the Bundall showroom are available immediately. We recommend ordering before the start of the season.

Question 3

Shipping costs

Accepted Answer

Free delivery within the Gold Coast region on orders over $2,000 AUD. Under $2,000: $50 per cubic metre on the Gold Coast. Sunshine Coast and Brisbane: $100 per cubic metre. Other Queensland and interstate addresses: quote on request. Self-pickup from the Bundall showroom is available.

Question 4

Delivery on site

Accepted Answer

Once the container reaches Australia, delivery is coordinated through our Bundall office — typically within a day or two of port arrival. Standard delivery is curbside, with the furniture packed on pallets. An all-round service — in-home placement and packaging removal, coordinated through our partner network — is available on request.

Question 5

Returns

Accepted Answer

BLOOM furniture is made to order, which classifies it as a custom good under Australian Consumer Law — it isn't subject to a standard cooling-off period. The consumer guarantees that apply to all goods sold in Australia are fully honored: anything that arrives damaged or doesn't match the order is replaced or repaired at no cost. Contact our Bundall office to start the process.

OTRANTO

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