Question 1

Order

Accepted Answer

Orders for BLOOM in the United Kingdom are placed directly through this website — there's no third-party dealer network and no high-street retail. Once your deposit clears, the order is confirmed and production begins at our Indonesian facility. Each piece is made specifically for that order.

Question 2

Delivery time

Accepted Answer

Approximately 12–16 weeks in total — 12 weeks of production at our Indonesian facility, followed by about 4 weeks of ocean freight to the UK mainland. Production starts as soon as the deposit clears. We recommend ordering before the start of the season.

Question 3

Shipping costs

Accepted Answer

Free shipping on UK mainland orders over £950; below that, a £49 flat fee. White-Glove service — in-home delivery plus packaging removal — adds £99. Northern Ireland, the Scottish islands and the Channel Islands are quoted on request — contact our service team with your postcode for an accurate quote.

Question 4

Delivery on site

Accepted Answer

Within a day or two of the container's arrival on the UK mainland, the piece is delivered — about a week beforehand, our team gets in touch to schedule the exact delivery slot and any access requirements. Standard delivery brings the furniture to your door, packed on pallets; the White-Glove option adds in-home placement and packaging removal.

Question 5

Returns

Accepted Answer

BLOOM furniture is made to order, which under UK consumer regulations means the standard 14-day cooling-off right doesn't apply once production has begun. That said, anything that arrives damaged or doesn't match the order is fully covered — contact us and we coordinate replacement, repair or return at no cost.

OTRANTO

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