Question 1

Order

Accepted Answer

Orders for BLOOM are placed through this website or in person at our Tauranga and Mount Maunganui showrooms — there's no third-party dealer network. Once your deposit clears, the order is confirmed and production begins at our Indonesian facility. Both showrooms also hold stock of selected pieces for immediate availability.

Question 2

Delivery time

Accepted Answer

Approximately 10–14 weeks in total — 10 weeks of production at our Indonesian facility, followed by about 3 weeks of ocean freight to New Zealand. Production starts as soon as the deposit clears; in-stock pieces from the showrooms are available immediately. We recommend ordering before the start of the season.

Question 3

Shipping costs

Accepted Answer

Free delivery within Auckland, Waikato and Bay of Plenty on orders over $1,000 NZD; under $1,000 in those regions, a $100 flat fee. Remaining North Island: approximately $150 per cubic metre. South Island: approximately $250 per cubic metre. Orders over $15,000 ship NZ-wide free of charge. Self-pickup from the Tauranga or Mount Maunganui showrooms is available.

Question 4

Delivery on site

Accepted Answer

Once the container reaches New Zealand, delivery is coordinated by our regional team — typically within a day or two of port arrival. About a week beforehand, the team gets in touch to schedule the exact delivery slot and any access requirements. An all-round service, coordinated end-to-end by our partner network, is available on request.

Question 5

Returns

Accepted Answer

BLOOM furniture is made to order, which under New Zealand's Consumer Guarantees Act means the standard cooling-off provisions for distance sales don't apply once production has begun. The statutory guarantees — acceptable quality, fit for purpose, matches description — are fully honored: anything that arrives damaged or doesn't match the order is replaced or repaired at no cost. Contact our service team to start the process.

OTRANTO

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