Customer Service
We are delighted that you would like to order our exclusive handmade garden furniture. Here you can find everything you need to know about your order.
Your Order from BLOOM
Orders for BLOOM are placed through this website or in person at our Tauranga and Mount Maunganui showrooms. We don't sell through third-party dealers — every customer comes through us directly. Once your deposit lands, the order is confirmed and we begin manufacturing in our Indonesian facility. Each piece is made specifically for that order; the model is direct from the maker, no intermediaries on the way.
BLOOM keeps customers informed throughout the production cycle by email — material milestones, photographs at handoff, shipping notification when the container leaves the factory. About a week before arrival in New Zealand, our regional team gets in touch to schedule the exact delivery date and any access details. The same channel handles anything that comes up between order and delivery — a question about a finish, a change to the address.
Stock Available across NZ Showrooms
Selected BLOOM pieces are kept in stock at our Tauranga and Mount Maunganui showrooms for immediate availability across the North Island. Self-pickup or coordinated delivery — both options work.
Check Available StockHave a question about the ordering process?
Please contact us — we're here to help.
service@bloom-outdoor.comDelivery Time & Costs
Delivery Time: 10–14 Weeks
Each piece is handcrafted to order at our Indonesian factory. Approximately 10 weeks of production, followed by 3 weeks of shipping to New Zealand. We recommend ordering before the start of the season.
Shipping Costs
Germany
€ 49
Free shipping from € 850
Austria
€ 149
Free shipping from € 3,000
Switzerland
€ 199
Free shipping from € 3,500
For deliveries to other countries, please contact us for a quote.
Delivery Process
As soon as your garden furniture has left our factory in Indonesia, you will receive an email from us. About a week before delivery, we will arrange the exact delivery date with you.
Standard Delivery
Free over NZD 2,000 to Auckland, Waikato, and the Bay of Plenty. Distance-based rates apply elsewhere across both islands. Self-pickup on request.
- Furniture packed on pallets
- Delivered to curb by forwarding agent
- Delivery within a week of arrival
All-Round Service
Available on request. Coordinated end-to-end by our partner network.
- Delivered by our own employees
- Transported to your place of installation
- Packaging disposal included
- No worries — we handle everything!
Guarantee & Returns
Our Warranty Promise
5 years
Private Use
3 years
Commercial Use
2 years
Umbrellas, Cushions & Accessories
BLOOM is handcrafted in our own facility in Indonesia, then tested across every climate zone our customers occupy. New Zealand sits inside a wide stretch of that map — coastal salt, North Island humidity, South Island frost. The materials are specified for the full breadth of it. The warranty backs that specification. Frames carry longer coverage than cushions or covers because each material wears at its own honest rate.
Warranty Service
For any warranty matter, contact the BLOOM service team directly. Each case is assessed individually. Most are resolved without the piece leaving the home — a cushion replacement, a fitting, a small on-site repair coordinated through our partner network across both islands. For larger items, BLOOM arranges collection and return; the regional zone determines what's included and what's quoted. Outside warranty the same channel still applies — BLOOM repairs its own work for as long as the original materials remain available, which on a frame is typically decades. Out-of-production frames and discontinued covers are covered by the same principle.
Payment Options
Bank Transfer — 50% Deposit
Pay on order confirmation. The remaining balance is settled before delivery.
Full Prepayment by Bank Transfer
Settle the invoice up front and benefit from our prepayment discount.
Frequently Asked Questions
Three reasons: our direct sales concept, our own production, and our personal service. You can only get BLOOM Outdoor Furniture directly from us, without any middlemen. This enables us to offer you our exclusive, versatile and configurable products at fair prices. We manufacture all furniture in our own factory in Indonesia that we set up ourselves. We are proudly a German-created and run family company, inspired by a simple concept - to introduce German quality and precision to the outdoor furniture market.
Still have questions?
Our team is here to help. Contact us by email, phone, or visit our showroom.