General Terms and Conditions

§ 1 Scope and Definitions

(1) The following General Terms and Conditions apply to all contracts for the delivery of goods concluded between us (BLOOM Outdoor Möbel GmbH) and a consumer through our online shop (www.bloom-outdoor.com), in their version valid at the time of the order.

(2) A "consumer" within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.

§ 2 Conclusion of Contract, Storage of Contract Text

(1) In the event of a contract conclusion, the contract is concluded with BLOOM Outdoor Möbel GmbH, Industriestr. 112, D-75417 Mühlacker (VAT ID: DE328714962).

(2) The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue.

(3) By clicking the "Order with obligation to pay" button, you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of the order is sent immediately after submission via an automated email. With this email confirmation, the purchase contract has been concluded.

(5) We store the contract text and send you the order data and our Terms and Conditions by email. You can also view the Terms and Conditions on our website at any time. For security reasons, your specific order data is no longer accessible via the Internet.

§ 3 Prices, Shipping Costs, Payment, Due Date

(1) The stated prices include statutory VAT and other price components. Shipping costs may apply additionally.

(2) The following payment options are available to consumers: bank transfer by prepayment, a deposit of 50% of the order total by bank transfer or credit card with the balance due before delivery, and payment in full by credit card.

(3) If the consumer has chosen prepayment or an agreed deposit, they commit to paying the agreed (partial) amount immediately after conclusion of the contract.

§ 4 Delivery Conditions

(1) Unless a different period is clearly stated in the respective product description, the delivery period is 14 to 22 weeks.

(2) For the prepayment method (and agreed deposits), the delivery period begins on the day after the payment order is issued to the transferring bank. For other payment methods (e.g., PayPal or cash on delivery), the period begins on the day after conclusion of the contract. If the last day of the period falls on a Saturday, Sunday, or a publicly recognized holiday at the place of delivery, the next working day shall take the place of such a day.

(3) Should we be unable to meet an expressly agreed delivery date due to circumstances beyond our control (e.g., force majeure, unforeseeable production failures at suppliers), we will inform the customer immediately and determine an appropriate new delivery period.

§ 5 Retention of Title

The delivered goods remain our property until the purchase price owed has been paid in full.

§ 6 Quality of Goods and Color Variations

(1) The quality of the ordered goods is generally determined by the objective product descriptions in the online shop.

(2) We point out that when displaying products on the Internet, slight, technically caused color deviations between the digital product image and the original goods may occur due to different screen settings and individual hardware.

(3) If we provide you with physical fabric or material samples in advance, these serve to illustrate quality, texture, and the basic coloring. Due to production-related batch and lot differences (especially with textiles and natural materials), there may be minor, industry-standard deviations from the sample sent in advance in the finally produced goods. These technically and production-related unavoidable tolerances do not constitute a material defect, provided they do not limit usability and are reasonable for the customer.

§ 7 Cancellation and Returns

Where the law of your country of residence grants you a statutory right to cancel a distance contract, that right applies in full and is not restricted by these Terms.

Please note that BLOOM furniture is manufactured to order to your specifications. Our returns policy for made-to-order goods is set out on our service page. Please contact us before returning any item so that we can agree the process with you.

§ 8 Liability for Defects (Warranty)

Statutory warranty rights apply. For all defects of the purchased item occurring during the statutory warranty period, you may, at your option, exercise the statutory claims for subsequent performance, remedy of defects/new delivery, as well as – if the statutory requirements are met – the further claims for reduction or withdrawal, and additionally for damages.

§ 9 Contract Language

The contract language is the language in which you placed your order.

§ 10 Governing Law

German law applies to these Terms and to any contract concluded under them, excluding the United Nations Convention on Contracts for the International Sale of Goods. If you are a consumer whose habitual residence is outside Germany, this choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of your country of residence.