Customer Service
We are delighted that you would like to order our exclusive handmade garden furniture. Here you can find everything you need to know about your order.
Your Order from BLOOM
You can order patio furniture and garden furniture from BLOOM exclusively through our website or from our showroom — we don't use third-party dealers. Your order is binding as soon as we have received your deposit. Immediately afterwards, we will start manufacturing your individual BLOOM outdoor furniture in our factory in Indonesia.
We will inform you regularly about the progress of your order by email. We will also contact you about a week before delivery to arrange an exact delivery date with you.
Have a question about the ordering process?
Please contact us — we're here to help.
service@bloom-outdoor.comDelivery Time & Costs
Delivery Time: 10-14 Weeks
Since we manufacture each piece of furniture by hand "on demand" after the order has been received, the delivery time is around 10-14 weeks. We recommend ordering before the start of the season!
Shipping Costs
Germany
€ 49
Free shipping from € 850
Austria
€ 149
Free shipping from € 3,000
Switzerland
€ 199
Free shipping from € 3,500
For deliveries to other countries, please contact us for a quote.
Delivery Process
As soon as your garden furniture has left our factory in Indonesia, you will receive an email from us. About a week before delivery, we will arrange the exact delivery date with you.
Standard Shipping
Free of charge from an order value of € 850
- Furniture packed on pallets
- Delivered to curb by forwarding agent
- Delivery within a week of arrival
All-Round Service
Extra charge of € 149
- Delivered by our own employees
- Transported to your place of installation
- Packaging disposal included
- No worries — we handle everything!
Guarantee & Returns
Our Warranty Promise
7 Years
Private Use
5 Years
Commercial Use
2 Years
Umbrellas, Cushions & Accessories
With our BLOOM outdoor furniture, we serve customers worldwide, across all climate zones. Our extensive experience allows us to continually enhance the durability, stability, and robustness of our furniture, particularly in relation to climatic influences.
Warranty Service
If you need to have your furniture repaired and you are located in Germany, Austria, or Switzerland, we will arrange for the pickup of the faulty furniture at no cost to you. If your delivery address is outside of these countries, you are responsible for organizing the return transport yourself. However, you may choose to commission us for the pickup, but transportation costs will be invoiced to you.
14-Day Return Policy
In the unlikely event that you are not satisfied with BLOOM outdoor furniture ordered online — provided the items were neither custom-made nor previously viewed during a personal consultation or in our showroom — we offer you the option to return them within 14 days without the need to provide a reason. Please contact us to initiate the return process.
Payment Options
30% Deposit by Bank Transfer
After receiving your order confirmation, please transfer a deposit of 30% within 5 days to the account specified. The remaining amount must be transferred before delivery.
100% Prepayment by Bank Transfer
After receiving your order confirmation, please transfer the invoice amount, minus a 3% discount, to the account specified within 5 days.
PayPal
Pay 30% deposit via PayPal and the balance before delivery. Alternatively, pay 100% in advance via PayPal.
Cash on Delivery
Pay the total amount upon delivery as soon as you have received the goods. The amount will be accepted by our driver in cash after delivery.
Credit Card
Credit card payment is available for your convenience. Contact us for details on card payment options.
Frequently Asked Questions
Three reasons: our direct sales concept, our own production, and our personal service. You can only get BLOOM Outdoor Furniture directly from us, without any middlemen. This enables us to offer you our exclusive, versatile and configurable products at fair prices. We manufacture all furniture in our own factory in Indonesia that we set up ourselves. We are proudly a German-created and run family company, inspired by a simple concept - to introduce German quality and precision to the outdoor furniture market.
Still have questions?
Our team is here to help. Contact us by email, phone, or visit our showroom.